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Docker Success Center

The Docker enterprise customer portal.

Docker, Inc.

Unable to login to support.docker.com

Issue

Error when logging into support.docker.com with Docker Hub/Cloud ID:

Oops! It looks like there was an issue authenticating you to the Docker Support Site:
REGISTRATION_HANDLER_ERROR: User is not set active or profile is not Docker Customer Community Plus.
If you are a Docker EE subscriber please use the Customer Service form below to report this issue so that we can help resolve it.

Resolution

Try to log in using this URL instead of support.docker.com:

https://docker.force.com/DocCustomLoginPage

Also try to log in using the following format:

user@domain.com.docker

Example:
bob.smith@gmail.com.docker

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