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Docker Success Center

The Docker enterprise customer portal.

Docker, Inc.

What is the difference between Support Administrators and Authorized Contacts?

When your company purchases a commercial subscription of Docker EE, there are two main contacts that interact with Docker Support: a Support Administrator and an Authorized Contact.

A Support Administrator is a person at your company that is designated as the primary owner of the support relationship with Docker. A Support Administrator has permissions to add, remove, or modify an Authorized Contact. They will receive relevant product and service notifications from Docker.

An Authorized Contact is a person that directly interfaces with Docker Support to ask questions or report issues by submitting a support request. Depending on your level of support, your company may designate up to four (Business Day) or eight (Business Critical) Authorized Contacts per account. To submit a support request, see How to contact Docker Support.

To add or remove an Authorized Contact, see How to add or remove an Authorized Contact.