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Docker Success Center

The Docker enterprise customer portal.

Docker, Inc.

Scope of Support

Docker Datacenter

Docker Datacenter is a software subscription that includes 3 products: Commercially Supported Docker Engine (CS Engine), Docker Trusted Registry (DTR), Docker Universal Control Plane (UCP) (the "Docker Products"). Docker Products are validated and supported to work in specific operating environments as outlined in the Docker Compatibility Matrix, adhere to the Docker Maintenance Lifecycle, and are supported within the defined Docker Scope of Support and Docker Commercial Support Service Levels. Refer to the Subscription Services or the End User Subscription Agreement for more information. To view the latest updates and upgrade instructions, visit the release notes for CS Engine, DTR, and UCP.

 

Supported

Unsupported

  • Usage for development and production purposes
  • Assistance with installation, configuration, testing, usage, problem diagnosis, and bug fixes
  • Deployments on physical or virtual hosts when running a supported Host Operating System identified in the Docker Compatibility Matrix
  • Released, generally available, pre-built packages of the Docker Products
  • Any releases, modifications, or compilations other than the released, generally available, pre-built packages of the Docker Products
  • Customization of the Docker Products (other than officially supported bug fixes)
  • 3rd party software used in conjunction with the Docker Products
  • Software development, architecture, or system design
  • The infrastructure components upon which the Docker Products run

Docker Cloud

The "Email Support" service level is available to all Docker Cloud users.

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