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Docker Success Center

The Docker enterprise customer portal.

Docker, Inc.

Scope of Support

Docker Enterprise Edition

Docker Enterprise Edition is a subscription of software, support, and certification for enterprise dev and IT teams building and managing critical apps in production at scale. Docker EE provides a modern and trusted platform for all apps with integrated management and security across the app lifecycle, and includes three main technology components: the Docker daemon (fka "Engine"), Docker Trusted Registry (DTR), and Docker Universal Control Plane (UCP). Docker EE is validated and supported to work in specific operating environments as outlined in the Docker Compatibility Matrix, adhere to the Docker Maintenance Lifecycle, and is supported within the defined Docker Scope of Support and Docker Commercial Support Service Levels. Refer to the Subscription Services or the End User Subscription Agreement for more information. To view the latest updates and upgrade instructions, visit the release notes for daemon, DTR, and UCP.

Supported

Unsupported

  • Usage for development and production purposes
  • Assistance with installation, configuration, testing, usage, problem diagnosis, and bug fixes
  • Deployments on physical or virtual hosts when running a supported Host Operating System identified in the Docker Compatibility Matrix
  • Released, generally available, pre-built packages of the Docker Products
  • Any releases, modifications, or compilations other than the released, generally available, pre-built packages of the Docker Products
  • Customization of the Docker Products (other than officially supported bug fixes)
  • 3rd party software used in conjunction with the Docker Products
  • Software development, architecture, or system design
  • The infrastructure components upon which the Docker Products run

Docker Cloud

The "Email Support" service level is available to all Docker Cloud users.

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