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Password Reset Email Not Received

Article ID: KB000415

Question

I tried to reset my password and I didn't receive an email, what should I do?

Answer

Please note, organization accounts do not have email addresses associated with them. Organization accounts can only be managed by users in the 'owners' team.

If you are trying to reset a user account password and are still not receiving a 'Password Reset' email, please submit a Customer Service request using the form provided and include the following details:

  • Your Docker ID
  • Your registered email address